Octuo Support
We read every message. Most replies arrive within one business day.
Common questions
How do I create an Octuo account?
Create your account on the Octuo website. Public signup is permanently open. Create your account immediately. If you register with a password, verify your email before signing in. Create account
Where do I manage my subscription or buy credits?
Open Octuo on macOS and go to Account → Plans for subscriptions or Account → Credits for one-time packs. We use Stripe Customer Portal for payment-method edits and invoice downloads. Billing overview.
How do I export my data?
Email privacy@tutuo.ai with your account email and we'll send a portable export of your memory, conversations, and account metadata. Targeted self-serve export from inside Octuo is on the roadmap. See the Privacy Policy for the full list of rights (GDPR, CCPA, PIPL).
How do I cancel my subscription?
In Octuo go to Account → Plans and cancel. You keep access until the end of the current billing period — no proration. Credit packs are non-refundable once consumed; unconsumed packs are subject to the Refund Policy.
Where is Octuo available?
Available for macOS.
What are the system requirements?
For supported processors and the minimum macOS version, consult the verified release details on the Download page. On first launch, Octuo asks for Screen Recording and Accessibility permissions so the assistant can perceive and interact with your desktop.
Other resources
- Octuo legal documents — privacy, terms, refund, AI disclosure, AUP.
- Pricing — subscriptions and credit packs.
- Download — Octuo for macOS.