How long we keep information

We keep information only for as long as we need it for the service, safety, legal obligations, and accounting. The periods below are our customer-facing retention commitments:

• Operational logs: 90 days.
• Product telemetry: 13 months. Product telemetry helps us understand and improve how Octuo is used; it is not used to make billing decisions.
• Billing and tax records: 7 years. We retain these records where required for accounting, tax, fraud prevention, or other legal obligations.
• Backups: encrypted backups are retained for 35 days. Deleting information from live systems takes effect immediately; backups expire within this window. If a backup is restored, pending deletion requests are replayed so that a deleted account is not brought back.

A legal hold can pause erasure where the law requires preservation. It does not prevent you from exporting your information. When a legal obligation requires us to retain a limited record, we retain only that record and keep it separate from information that can be deleted.

These periods describe our standard policy. A shorter period may apply when a specific feature or law requires it. We do not extend a period silently; any material change will be reflected in this policy.